Sabadell partners with T-Systems to deploy AI agents across operations by 2027

Banco Sabadell has signed an alliance with T-Systems to adopt a platform enabling large-scale deployment of AI agents in customer service, manager support, and process automation, targeting 2027. The move signals a strategic shift toward agentic AI in banking, though scope and investment details remain undisclosed. This positions Sabadell among early European banks committing to enterprise-wide AI agents.