Brazilian shared service centers lag in AI integration: 53% still testing

A survey by IEG's MIA platform finds that 53% of Brazilian shared service centers (CSCs) are still testing AI, while only 14% have fully integrated it. The gap between experimentation and structured adoption highlights a broader challenge in operationalizing AI in corporate back-office functions. This matters as it signals a slower-than-expected AI-driven productivity uplift in Brazil's services sector.