Poland: Ombudsman mandates phone access at outpatient clinics

Poland's Patients' Rights Ombudsman (RPP) reminds outpatient clinics that they must offer phone and in-person contact, not just e-registration, for appointments, tests, documentation, and results. This is a regulatory clarification, not a new law, but it pressures clinics to maintain traditional access channels. The move signals a policy push toward equitable healthcare access amid digitalization.