Belgian social services overwhelmed as administrative issues top helpline calls

A report by the Federation of Social Services (FDSS) shows that administrative problems accounted for 19.4% of calls to the 'Allo? Social Aid' helpline between July 2024 and December 2025, making it the top concern. The FDSS criticizes reforms that have made procedures more complex, shifting burdens onto social workers. This highlights systemic strain in Belgium's social welfare system, potentially fueling political debate on reform efficacy.