New York Proposes Law to End Automated Customer Service Dead-Ends

New York state legislators have introduced a bill requiring companies to disclose when customers interact with automated systems and to guarantee access to a human agent. The proposal targets 'dead-end loops' in customer service, a first-of-its-kind regulatory move in the U.S. If enacted, it could set a precedent for consumer protection in AI-driven services, though passage and enforcement remain uncertain.

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